Cancellation Policy

We require a minimum of 48 hours notice for any cancellation or rescheduling of appointments. This allows us to offer the appointment time to other clients who may be waiting.

A booking fee is required for treatments of £20 or more:

• Booking fees start from £10.00
• Can be paid via PayPal, bank transfer, or cash
• Will be deducted from your total appointment cost
• Non-refundable if cancelled with less than 48 hours notice

If you are running late:

• Please notify us as soon as possible
• Treatment time may need to be reduced
• Full treatment cost will still apply
• We may need to reschedule if arrival is too late

For missed appointments (no-shows):

• Full payment will be required
• Booking fee will be forfeited
• Future bookings may require payment in advance
• Multiple no-shows may result in booking restrictions

We understand that emergencies and unforeseen circumstances can occur. In such cases:

• Contact us as soon as possible
• Each case will be considered individually
• Documentation may be required
• We will try to be as accommodating as possible