Privacy Policy

We collect information you provide directly to us when booking appointments or using our services:

• Personal details: Name, address, phone number, email address
• Health information: Medical conditions, allergies, skin concerns relevant to treatments
• Appointment history: Treatment records, preferences, and outcomes
• Payment information: Billing details and transaction records
• Communication records: Messages, emails, and consultation notes

We use your personal information for the following purposes:

• Providing and delivering beauty treatments and services
• Processing appointments, bookings, and payments
• Communicating about your treatments and care instructions
• Maintaining accurate treatment records for safety and continuity
• Sending appointment reminders and follow-up care advice
• Improving our services based on feedback and outcomes

We do not sell, trade, or share your personal information with third parties except:

• With your explicit consent for specific purposes
• To professional advisers (lawyers, accountants) under confidentiality
• When required by law or regulatory authorities
• To service providers who assist our operations (payment processors) under strict privacy agreements

We implement comprehensive security measures to protect your personal information:

• Secure physical storage of paper records in locked filing systems
• Password-protected digital systems with encryption
• Limited access to personal data on a need-to-know basis
• Regular security reviews and updates to our protection measures
• Secure disposal of records when no longer required

Under data protection law, you have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests

We retain your personal information for as long as necessary to:

• Provide ongoing treatment and care (active client records)
• Meet legal and regulatory requirements (typically 7 years for health records)
• Resolve any disputes or claims that may arise
• Maintain continuity of care for future appointments

When data is no longer required, it is securely destroyed or anonymized.